Throughout its life, a job will go through a number of states which are describe below:
|
Status
|
Description
|
|---|---|
|
Unallocated
|
Job is booked onto the system but has yet to be allocated to a mobile user
|
|
Allocated
|
Job has been allocated to a mobile user but has not yet been downloaded to their mobile device
|
|
On-Device
|
The job has been downloaded and is now on the mobile device
|
|
On-Route
|
The mobile user has marked themselves as on their way to the job location.
|
|
On-Route Cancel
|
The mobile user has reversed their decision to mark themselves as on their way to the job location.
|
|
In-Progress
|
The job has been opened and is being completed
|
|
Completed
|
The job has been completed by the mobile user and sent back
|
|
Rejected
|
The job has been rejected by the mobile user
|
|
Closed
|
The job has been marked as closed by the office worker (operator)
|